AMI Lasers

Cutera Laser Repair Preventive
Maintenance and Handpiece Service

Independent service, diagnostics, preventive maintenance and handpiece refurbishment for Cutera aesthetic laser and light based systems, including Xeo, Excel HR, Excel V, Excel V+ and Enlighten platforms.

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Overview

Cutera Laser Repair Preventive Maintenance and Handpiece Service

Advanced Medical Incorporated provides independent Cutera service for Xeo, Excel and select Enlighten systems. Cutera Xeo is a customizable multi application laser and light platform, so service can involve the base console, cooling system, laser source, IPL handpiece, Titan, delivery components or calibration depending on the configuration.

Cutera Systems AMI Services

XeoExcel HRExcel VExcel V+Enlighten and Enlighten IIICoolGlide and Select Legacy Cutera Systems

Handpiece and Applicator Service

LimeLightProWaveAcuTipTitanLP560OPS6001064 nm and ClearView Type Delivery ComponentsSelect Excel and Enlighten Handpieces and Delivery Assemblies

Depending on technology, handpiece service can include flashlamp and optical work, windows, seals, cooling components, cable and connector repair, Titan component evaluation, and output verification. Laser source or delivery assemblies are diagnosed separately from IPL handpieces so the repair addresses the actual failed subsystem.

Diagnostics

Common Cutera Problems We Diagnose

Select a problem to see how AMI approaches it.

Water Flow or Cooling Faults
Water flow and cooling faults are commonly traced to restricted flow paths, low coolant levels, a failing pump, or clogged filters. AMI traces the flow path to find the restriction.
Flashlamp Start or Lamp Life Problems
Flashlamp start and lamp life problems can result from an aging lamp, a degraded trigger circuit, or a power supply issue. AMI evaluates lamp condition and associated circuitry before recommending repair.
Low IPL or Laser Output
Low IPL or laser output can come from a degrading source, contaminated optics, a drifting power supply, or a connection issue between the console and handpiece. AMI verifies output with calibrated test equipment to isolate the cause.
Handpiece Not Detected
When a system fails to detect a handpiece, the cause is usually a connector, cable, or identification issue rather than the console itself. AMI checks contacts, cabling, and configuration before replacing components.
Power Supply Faults
Power supply faults can prevent the system from reaching or maintaining proper firing condition. AMI diagnoses the power electronics before recommending replacement.
Damaged Optical Windows
Damaged optical windows reduce energy delivery and can affect patient safety. AMI inspects windows for contamination, thermal damage, and structural cracks, and replaces them when they fall outside safe operating condition.
Cable or Connector Wear
Cables and connectors take repeated mechanical stress during regular use. AMI inspects strain relief points, connector pins, and cable jacketing for wear or damage that can cause intermittent faults.
Titan Heating or Cooling Performance Issues
Titan heating and cooling performance issues can involve the handpiece thermal element, sensor, or supporting cooling circuit. AMI evaluates the handpiece as a system before isolating a single part.
Calibration Problems
Calibration problems can result from an output that is genuinely out of range, a faulty sensor, or an incomplete calibration procedure. AMI follows the correct service procedure and verifies results with calibrated equipment.
Intermittent Firing Under Load
Intermittent firing under load can be caused by a loose connection, a marginal component nearing failure, or a power supply that cannot sustain demand. AMI reviews fault history alongside a physical inspection to find the root cause.
Reference

Common Error Codes and Fault Messages

Important. Codes and wording can vary by model, software and configuration. The following are useful search and diagnostic reference points. The exact machine documentation should be verified before internal service or calibration.

Select a code or fault to see what it usually tells the technician to check.

200 Series Faults
Cutera Xeo documentation groups many 200 series conditions as faults that must be resolved before treatment continues.
300 Series Faults
Often indicate more persistent system conditions that may require restart and service if they recur.
202 Power Supply Fault
Qualified diagnosis is needed before replacing a power component. Commonly reported.
224 Handpiece Related Fault
Inspect the exact handpiece, connection and console recognition. Commonly reported.
323 Water Flow Fault
Inspect coolant level, pump, flow path, filters and sensors. Commonly reported.
345 Flashlamp Related Fault
On applicable modules, evaluate lamp condition and associated power and trigger circuitry. Commonly reported.
Preventive Maintenance

Why Preventive Maintenance Matters

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Cutera describes Xeo as a customizable multi application laser and light based platform. That flexibility makes configuration specific PM important: a Xeo with LimeLight and Titan has different service points from a system configured around laser delivery. AMI documents the installed handpieces before testing.

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25 Plus Years Experience

Twenty five plus years of aesthetic laser service and sales experience.

Nationwide Support

Nationwide support with on site and depot service options.

Handpiece Refurbishment

Handpiece refurbishment and component level repair where practical.

No Long Term Contract Required

Preventive maintenance without requiring a large long term service contract.

Repair First Evaluation

Repair first evaluation designed to help practices control equipment operating costs.

Multi Brand Support

Support for multiple major aesthetic laser manufacturers from one service company.

Get In Touch

Need Cutera Service or Handpiece Repair?

Call Advanced Medical Incorporated at 512 960 4268 or email sales@amilasers.com.

Send the machine model, serial number, error message, handpiece photos and a brief description of the problem. AMI can review the information and recommend the next diagnostic or repair step.

Let us know by entering the information in the form below, and our team will follow up shortly.